About the Terms

The E-Charge products, website (“Website”), and mobile application (“E-Charge App”) (collectively referred to as the “E-Charge Platforms”) are operated by E-Charge. We are a UAE-based company committed to providing fast, reliable, and sustainable EV charging solutions.

We prioritise protecting your personal information and your right to privacy. If you have any questions or concerns about our policies or practices related to your personal information, please contact us at admin@echarge.ae.

By using E-Charge products, platforms, or services, you entrust us with your personal information. We take this responsibility seriously and strive to explain clearly what information we collect, how we use it, and your rights regarding it. Please review our privacy policy carefully. If you do not agree with any of its terms, we recommend discontinuing your use of E-Charge products and platforms.

What Information do we collect?

We collect personal information that you provide, such as your name, contact details, payment information, and optionally your vehicle registration. The information we collect depends on your interactions with the E-Charge platforms, services, and features, and may include the following:

• Name and Contact Information: We collect your first and last name, email address, postal address, phone number, and other similar contact details.

• Credentials: We collect security information, such as passwords and hints, used for account authentication.

• Payment Data: We collect data necessary for processing payments, such as payment instrument numbers (e.g., credit card numbers) and security codes. Payment data is stored securely by our payment processor, Stripe Payment Services. Please review their privacy policies for more details.

• Location Data: We collect your location data when you use our charging features or map.

• Vehicle Information: We collect your vehicle registration to determine the make and model.
• Financial Data: Payment transaction data is shared with Stripe Payment Services for processing. Please review their privacy policy for further details.

Why we collect it

Personal Data:

We collect your personal information to fulfil our contract with you, as outlined in our Terms and Conditions.

Vehicle:

We store your vehicle’s make and model to identify any faults that may be common to specific vehicle types.

Location:

We collect your location data to help locate and display nearby chargers.

How Long Do We Retain It?

Personal Data:
We retain your personal data for the duration of your contract with us.

Vehicle:
We retain your vehicle’s make and model information indefinitely, but it is anonymised and not linked to you.

Location:
Your location data is used solely for the specific transaction and is not stored.

Who Do We Share It With?

Personal Data:
If we are unable to resolve hardware faults, we may, with your consent, share your contact details with the manufacturer for further investigation. Additionally, when you order a home charger, we will share your details with our contractors to facilitate the installation.

How Long Do We Keep Your Information?

In Short: We retain your information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless otherwise required by law.

We will only keep your personal information for as long as it is needed for the purposes specified in this policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal obligations).

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymise it. If deletion or anonymisation is not possible (e.g., stored in backup archives), we will securely store your information and ensure it is isolated from any further processing until it can be safely deleted.

How Do We Keep Your Information Safe?

In Short: We use a combination of organisational and technical security measures to protect your personal information.

We have implemented appropriate technical and organisational measures to ensure the security of any personal information we process. However, please be aware that no internet transmission is completely secure. While we strive to protect your personal information, the transmission of data to and from the E-Charge Platforms is at your own risk. We recommend accessing our services only within a secure environment.

What are your privacy rights?

As a resident of the UAE, you have certain rights regarding your personal data under UAE data protection laws. These rights may include:

• Access: The right to request access to and obtain a copy of your personal information.

• Rectification or Erasure: The right to request correction or deletion of your personal information.

• Restriction of Processing: The right to request limitations on how your personal information is processed.

If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

For more information on your rights and to make any such requests, please contact us at admin@echarge.ae or through the provided address below.

If you believe that your personal data is being processed unlawfully, you may also file a complaint with the UAE’s data protection authority. You can find their contact details here:https://u.ae/en/about-the-uae/digital-uae/data/data-protection-laws

Account Information

Account Information

You can review, update, or delete your account information at any time by:

• Logging into your account settings and making the necessary changes.

• Contacting us using the contact information provided below.

If you request the termination of your account, we will deactivate or delete your account and information from our active databases. However, some data may be retained in our records to prevent fraud, troubleshoot issues, assist with investigations, enforce our terms, or comply with legal requirements.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can adjust your browser settings to remove or reject cookies. Please note that doing so may affect certain features or services on the E-Charge Platforms. To opt-out of interest-based advertising by advertisers on our platforms, visit http://www.aboutads.info/choices/. For more information, please refer to our Cookie Policy below.

Cookie Policy for E-Charge

This is the Cookie Policy for E-Charge, accessible from https://echarge.ae/.

What Are Cookies?

Cookies are small files that are downloaded to your computer to improve your experience on websites. Like most professional websites, E-Charge uses cookies to gather information, enhance user experience, and store preferences. This page explains what cookies are used, how we use them, and why they may sometimes need to be stored. Additionally, we will provide details on how you can manage cookies, although disabling them may affect some website functionality.

For more general information on cookies, please refer to the Wikipedia article on HTTP Cookies.

How Do We Use Cookies?

We use cookies for various reasons, which are detailed below. In most cases, there are no industry-standard options for disabling cookies without fully disabling the functionalities they provide. If you’re unsure whether you need cookies or not, we recommend leaving them enabled in case they are required for a service you use.

How Do I Disable Cookies?

You can prevent cookies from being set by adjusting your browser settings. Please refer to your browser’s Help section for instructions. Keep in mind that disabling cookies will impact the functionality of this and many other websites you visit. Disabling cookies will likely disable certain features and functionalities of this site. For the best experience, we recommend not disabling cookies.

What Cookies Do We Set?

• Email Newsletter Cookies: If you subscribe to our newsletter or email services, cookies may be used to remember if you’re already registered and whether to show specific notifications intended for subscribers or non-subscribers.
• Forms-related Cookies: When you submit information through a form (e.g., contact forms or comment sections), cookies may be set to remember your details for future correspondence.
• Site Preferences Cookies: To offer you a better user experience, we enable site preferences that allow you to customise how the site functions. Cookies are used to remember these preferences so that your choices are retained across interactions with the site.

This Cookie Policy helps ensure that your experience on the E-Charge platform is as seamless as possible.

Need More Information?

We hope this explanation has clarified any questions you may have regarding cookies and how they are used on the E-Charge platform. If you’re unsure whether you need to enable cookies, it’s generally safer to leave them on, as they may interact with certain features on the site.

However, if you still require more information, feel free to reach out to us through any of the following contact methods:

• Email: info@echarge.com
• Phone: +971 (0) 50 123 4567
• By visiting this link: link to support url

How to Opt-Out of Email Marketing

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the emails you receive from us. If you prefer, you can also opt-out by:

• Noting your preferences when registering on the E-Charge platform
• Logging into your account settings and updating your preferences
• Contacting us directly using the information above
• Clicking the unsubscribe link in any marketing emails or newsletters you receive from us

Please note that while you can opt out of marketing communications, you will still receive essential service-related emails that are necessary for the administration and management of your account.

Do We Update This Policy?

Yes, we may update this policy from time to time to stay compliant with applicable laws. Any significant changes that may affect you will be communicated clearly. The updated version will be marked with a revised date and will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed about how we protect your information.

How Can You Contact Us About This Policy?

If you have any questions or comments regarding this policy, please feel free to email us at admin@echarge.ae. We are happy to assist you with any concerns or clarifications you may need.

E-Charge App Terms & Conditions

Introduction
We are E-Charge, a company registered in the UAE, providing electric vehicle (EV) charging services to our customers. We offer a network of charging stations through our platform. For more information about our services, please visit our website at https://echarge.ae/.

By using the E-Charge platform, including the mobile application and related services, you agree to the following Terms and Conditions. Please read them carefully before using our services.

For information on how we process your personal data, please refer to our Privacy Policy.

Terminology Explained

• Ad-Hoc Payment or PAYG: Refers to the pay-as-you-go payment method used for charging your electric vehicle at any of our charging points.
• Auto Top-Up: A service that allows you to authorise automatic payments to top-up your E-Charge account using the debit/credit card linked to your account.
• Carbon Credit: Any unit, benefit, or entitlement related to reducing or offsetting greenhouse gas emissions.
• Carbon Credit Scheme: Refers to any voluntary or regulatory program related to reducing or offsetting emissions. This includes the creation, transfer, or renewal of carbon credits.
• Charge Point: The EV charging stations within the E-Charge network that you may use to recharge your vehicle. Locations of these charge points will be visible in the E-Charge app.
• Commencement Date: The date you successfully register on the E-Charge platform and receive an acknowledgment from us via email.
• E-Charge Account: Your personal account within the E-Charge platform where your credits (Units) are stored. Your account balance will be used to pay for services provided by E-Charge.
• E-Charge Card: A physical RFID card, available to certain users, that provides a convenient way to access and use E-Charge charge points without requiring a mobile device.

General Terms

1. Registration and Account
   1. By completing the registration process on the E-Charge app, you accept these Terms and Conditions.
   1. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2. Services Provided
   1. E-Charge provides access to charge points for EVs, along with additional services such as payment processing for usage, account management, and the ability to purchase Carbon Credits, where applicable.
3. Payments and Charges
   1. Charges for services are deducted from your E-Charge Account balance, which can be topped up using credit or debit cards.
   1. Payment is processed in accordance with UAE laws, including the use of secure payment gateways for financial transactions.
4. Data Privacy
   1. We collect personal data in accordance with applicable UAE data protection laws. You agree to our collection and use of your data as described in our Privacy Policy.
5. Carbon Offset Program
   1. You may choose to participate in our Carbon Credit Scheme to offset the emissions associated with your charging activities. The details of how this program works and its benefits are outlined in our website and app.

Liability and Disclaimers

• E-Charge is not liable for any damages or losses resulting from your use of the charging points, including any service interruptions or technical issues with the charging stations.
• The availability of charge points is subject to network capacity and operational status. We do not guarantee the availability of charging points at all times.

Termination of Services

• You may cancel your E-Charge account at any time by contacting our customer service team. We reserve the right to terminate your access to the services in case of any violations of these Terms and Conditions.

These terms are subject to change, and any updates will be communicated to you via email or within the app. Please review these terms regularly to ensure you are up-to-date with our policies.

Data Protection Legislation

Refers to:
(i) The Data Protection Act 2018 (“DPA 2018”);
(ii) The Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”);
(iii) The General Data Protection Regulation (EU) 2016/679, as adopted into domestic law in the UAE;
(iv) Any laws or regulations that give effect to or correspond to (i) – (iii) above; and
(v) Any laws that replace, extend, re-enact, consolidate, or amend such laws.
References to Personal Data and Sensitive Personal Data shall have the meanings set out in the applicable UAE data protection laws.

Event Outside Our Control

Is defined in Clause 11 of the Terms and Conditions.

Fees / Charges
Refers to the amounts payable by you in connection with your use of a Charging Point and the electricity supplied by us for recharging your electric vehicle. The charges are based on the published tariffs, as described in accordance with Clause 5.

Recurring Payment Authority
Means an arrangement you enter into with us and your bank, where you authorise us to take top-up payments from your debit/credit card, controlled by you. These payments are solely for adding pay-as-you-go credit (Units) to your E-Charge Account.

Registration Process
The process by which you register online via the application.

Services
Refers to the services provided by us under these Terms, along with any additional services we provide or agree to provide to you in writing.

Terms
Means these Terms and Conditions (as amended from time to time), which constitute the contract between you and us and set out the basis upon which we provide our Services and access to the Charge Points that you use.

VAT
Value Added Tax, chargeable under UAE Law for the time being, and any similar additional tax.

‘We’, ‘Our’, or ‘Us’
E-Charge.

Website
Our website, available at https://echarge.ae/, together with all available pages of this website and relevant customer portals.

You or Your
You as the customer who has completed the Registration Process and whose name is displayed on the order form/confirmation email.

TERMS

1. Our Agreement with You
   1.1. These terms and conditions govern the provision of our services to you.
   1.2. Please review these terms carefully before registering with us as a customer.
   1.3. These terms become binding on both parties when you complete the registration process.
   1.4. Your use of the E-Charge network and services, including access to charging stations via an E-Charge Card or mobile app, is subject to your compliance with these terms.
   1.5. You confirm that all information you provide to us is accurate and complete. You agree to inform us promptly if any details change.

2. Changes to These Terms
2.1. We may modify these terms for several reasons, including:
2.1.1. Changes in applicable UAE laws and regulations;
2.1.2. Adjustments in the way we accept payments for our services;
2.1.3. Any changes in our business model or operational approach;
2.1.4. Any events that affect our ability to deliver the services as agreed;
2.1.5. Any other reasonable situation that necessitates a change to these terms.
2.2. If we need to amend these terms, we will notify you at least 14 days before the new terms take effect. If you do not accept the revised terms, you may cancel your contract as per the cancellation rights in clause 8.

3. Provision of Services
3.1. We will provide services to you from the start date until these terms are terminated as specified in clauses 8 or 9.
3.2. We will make every effort to ensure services are provided promptly and efficiently. However, delays or interruptions may occur due to events outside our control (refer to clause 11).
3.3. We may need to modify, limit, or suspend our services, either in part or in full, due to technical issues affecting our charge points.
3.4. If you fail to pay for the services on time, we reserve the right to suspend services until the overdue payment is received.

4. Customer Registration, Accounts, and Payments
4.1. You must complete the registration process, which includes providing personal information. We are required under UAE data protection laws to inform you about how your personal data is processed. This information is provided in our privacy policy.
4.2. To use our charging stations, you will need to provide valid debit or credit card information. Please note:
4.2.1. We use secure encryption for payment processing to protect your card details;
4.2.2. We accept payments only in AED (UAE Dirhams);
4.2.3. We accept payments through Visa, MasterCard, Maestro, Solo, and American Express.
4.2.4. All payments are subject to authorisation by your payment provider.
4.3. To use a charge point, you will need to top up your E-Charge account via the mobile app.
4.4. The default top-up method is an automatic top-up system. By registering, you authorise us to charge your card whenever your account balance falls below a specified threshold, automatically topping it up to AED 50.
4.5. We will send an email notification within 48 hours each time your account is topped up.
4.6. If you choose to opt out of auto top-up and switch to ad-hoc payments or pay-as-you-go (PAYG), your account may go into a negative balance if you fail to add credit.
4.7. You can view your balance in the E-Charge app under the “Balance” section.
4.8. Failure to update your payment details will result in the suspension of services.
4.9. You are responsible for maintaining the confidentiality of your username and password and preventing unauthorised access to your account. You must immediately notify us if you suspect any unauthorised access to your account.

5. Fees and Payment
5.1. The fees for using our charging points depend on the electricity consumed, the time spent at the charging station, and the specific charge point used.
5.2. Our fees are displayed at each charge point and communicated via the app. These fees include VAT and any applicable local charges.
5.3. After each charging session, you will receive a notification summarising the charge duration, amount of electricity used, and the total cost. These details will also be available in your E-Charge account.
5.4. Additional fees, such as “overstay charges,” may apply if your vehicle remains connected to a charge point beyond the designated time. Overstay periods and fees will be clearly displayed in the app and at each charge point.

6. Issues with the Services
6.1. If you encounter any issues with the services or charge points, please contact us as soon as possible.
6.2. In cases where we do not own or directly manage a charge point, we will work with the relevant parties to address any technical issues.
6.3. As a consumer, you have rights under UAE law, and we are committed to ensuring that our services meet legal standards. These rights are not affected by these terms.

7. Contacting Us
7.1. If you have any questions or complaints, you can reach our customer service team via:
Phone: +971 (0) 52 239 2732
Email: admin@echarge.ae

8. Your Right to Cancel and Refunds
8.1. You may cancel the contract with us at any time by notifying us via email. Your cancellation rights are in line with UAE consumer protection laws.
8.2. If you cancel within 14 days of the contract start date, we will refund any applicable fees, including the cost of the E-Charge card and any unused balance in your account.
8.3. If you cancel after the 14-day period, you will receive a refund for any unused services.
8.4. Refunds will be processed within 14 days of receiving your cancellation notice, using the payment method you originally used.

9. Our Right to Cancel and Refunds
9.1. We may cancel the contract at any time with 30 days’ notice in writing. If we cancel, we will refund any payments made in advance for services not yet delivered.
9.2. We may also cancel the contract with immediate effect if you:
9.2.1. Fail to provide pre-authorisation for recurring payments or fail to make payments as due;
9.2.2. Breach any material term of the contract and do not rectify the breach within 30 days after written notice.

10. Our Liability to You
10.1. If we fail to comply with these terms, we are liable only for losses that were foreseeable at the time of entering into the contract. We are not responsible for any unforeseeable damages.
10.2. Losses are considered foreseeable if they are an obvious consequence of our breach or if they were known to both parties at the time of the agreement.
10.3. We only provide services for personal, non-commercial use. We are not liable for any loss of profit, business interruption, or other commercial damages.
10.4. We do not exclude liability for:
10.4.1. Death or personal injury caused by negligence;
10.4.2. Fraud or misrepresentation;
10.4.3. Breach of implied terms regarding quality and fitness for purpose under UAE law.

11. Events Beyond Our Control
11.1. We are not liable for any failure or delay in providing services due to events outside our reasonable control, such as strikes, civil unrest, terrorism, natural disasters, or system failures.
11.2. If such events occur, we will notify you promptly and extend service timelines as necessary.
11.3. You may cancel the contract if an event outside our control continues for more than 6 weeks.

12. Carbon Reduction Initiatives
12.1. We aim to participate in greenhouse gas reduction projects, including carbon credit schemes, by using data from our charge points.
12.2. Charging data may be used to quantify emissions reductions and enable the creation and trading of carbon credits.
12.3. You agree that we own all charging data and have the exclusive right to use it for carbon credit calculations and environmental reporting.
12.4. This agreement remains effective for the duration of your contract with us and any subsequent periods required for carbon credit accounting.

13. Miscellaneous Terms
13.1. We may transfer our rights and obligations to another organisation, but this will not affect your rights under these terms.
13.2. You may transfer your rights or obligations to a third party only with our written consent.
13.3. This contract is between you and us; third parties cannot enforce its terms.
13.4. If any part of these terms is found to be invalid, the remaining clauses will remain in effect.
13.5. Failure to enforce any rights under these terms does not constitute a waiver of those rights.
13.6. These terms are governed by the laws of the UAE, and we both agree to submit to the jurisdiction of the UAE courts.